Privacy Policy

Basic Information

Personal Data Administrator

Watch Custom Design as a data administrator shall process your personal data.

    Type of Data Processed

    Personal Data Provided By You

    We process personal data provided by you.

    If you order goods or services from us, we need the information which is referred to as mandatory in the ordering process (in particular your first name and surname, and delivery address). If we did not have this information we would not be able to deliver the goods. For the purposes of sale of goods or services, we also need your e-mail address, to which we shall send the order confirmation which serves as a confirmation of entering into the purchase agreement, as well as a copy of Terms and Conditions and Complaints Policy.

    You can also fill in optional information when ordering goods or services. Such information helps us fulfill the concluded purchase agreement more efficiently. For instance, if you fill in your telephone number, we can send you a notice of the goods delivery, etc. Providing optional information is voluntary.

    After the goods are delivered, you may get an e-mail message with the request to evaluate the goods purchased.

    If you send us a message, we shall also process your personal data stated in such communication.

    By filling in the optional information in your user profile, you may also provide us with other personal data, such as frequently used delivery addresses.

    Personal Data Obtained Other Than Directly from You

    As part of joint marketing campaigns organised together with our business partners, we are entitled to process your personal data and we may combine them for the purposes of campaigns or of due performance of the agreement, as the case may be.

    In the event that your personal data is disclosed to a third party, we shall inform you in advance including informing you of the identity of such third party. If anyone discloses your personal data to us, you will have to be informed as well.

    Personal Data of Third Persons Provided by You

    In the event you provide us personal data of third persons, you are obliged to inform the person concerned and procure his/her consent to this Personal Data Protection Policy.

    It may happen that you purchase goods from us, but you do not wish to collect them or make a complaint regarding such goods. You can define authorised persons in your user profile, who shall be entitled to collect or claim your goods. Thereby, you provide us their personal data.

    Personal Data Processed Automatically

    When you visit our website, we may collect certain information such the IP address, date and time of the visit to our website, information about your Internet browser, operation system or language settings. We may also process information about your conduct on our website, such as links opened or goods displayed. The details of your conduct on the web are anonymised for the maximum protection of your privacy and therefore we cannot match them with a particular person.

    If you access our website from your mobile phone or a similar device or through one of our mobile applications, we can process information about your mobile device as well (mobile phone details, records of any application crash etc.).

    Cookies

    We process cookies automatically.

    What is a cookie file?

    A cookie is a small text file created upon a visit to a website. It serves as a standard tool for the storage of information about visits to our website and how our website is used.

    Thus we can distinguish (but not identify) individual users and customise the content to individual preferences. Cookies are important and web browsing would be far more difficult without them.

    What are cookies used for?

    Cookies serve several purposes. We use the following cookies on our e-shop website and in our mobile applications:

    Technical cookies: We use technical cookies to ensure our e-shop works properly (e.g. for you to create a user profile, log in, and buy goods and services). The e-shop would not work without these cookies.

    Functional cookies: These help so that you do not have to log in and set your preferences repeatedly (e.g. setting the language in which our e-shop will be displayed). In these cases, your password is always encrypted. The use of these cookies is not absolutely necessary, but they make your visit to our online store more comfortable and user-friendly.

    Social networking cookies: these cookies allow us to conveniently link you to your profile on social networking sites and allow you, for example, to share products and services with your friends and family.

    Content personalisation: these cookies allow us to present you with content and ads based on the information we have about you, so that we can best meet your needs. This is mostly based on the content you have viewed or the device you are coming to our site from.

    Non-personalised advertising: these cookies allow us to advertise generic products and services to you.  

    Personalised advertising: these cookies allow us and our partners to offer you relevant personalised products and services based on your purchases, behaviour and preferences.

    Analytical cookies: Analytical cookies help us improve our online store, which ultimately benefits you. Analytical cookies on our website are collected by the Google Inc. script, which subsequently anonymises the data. The data ceases to be personal data after anonymisation: anonymised cookies cannot be matched with a particular user or person. We only work with anonymised cookies. Even if we wanted to, we would be unable to find out the way in which any particular user behaved on our website (sites visited, goods displayed etc.).Audience measurement: these cookies allow us to optimise our website for your convenience based on how you use it. The aim is to capture or anticipate your needs. For example, the use of features, location, behaviour on the site.

    How You Can Control Which Cookies We Will Process

    You can use one of the common browsers (e.g. Internet Explorer, Safari, Firefox, Chrome) with anonymous browsing switched on. This shall prevent storage of data concerning the sites visited. You can also block the storage of cookies in the browser. However, if you block the processing of technical and functional cookies, you will disable certain useful website functions.

    You can easily control the processing of analytical cookies by us if you use this add-on program from Google (can only be run on a computer). However, switching off analytical cookies makes it difficult for us to improve our online store experience.

    Mobile Version

    If you access our website from a phone, tablet or similar device, you access the version optimised for such devices. Your personal data is processed similarly to the computer access.

    Why We Collect and Process Your Personal Data

    Contract conclusion and performance
    Your personal data is processed for the following reasons:

    • Purchase of goods and services: the primary purpose of processing your data is due dispatch and delivery of your order. If a problem occurs, we know who to contact from the data you provided.
    • Customer care: if you address us with a question/issue, we have to process your personal data in order to answer/resolve it. The data may be transferred to third parties in certain cases (e.g. delivery company).
    • User account: thanks to the personal data entered in your user profile, you will be able to use a number of functions (e.g. if you enter your telephone number, we can easily inform you about the time of the order delivery). You can change the entered details at any time, except for the e-mail address that serves for signing into your user account.
    • Marketing:
      • Electronic marketing: e-mail commercial communication is sent to you upon your consent. You can easily unsubscribe from our newsletters. In case you create more user profiles in which you enter the same contact details, (e.g. you have several accounts for different e-mail addresses, but the telephone number is the same in all the accounts), an automatic sign-off from commercial communication cannot be effected for all the user accounts due to technical reasons. You have to contact us through the contact form so that all your user accounts may be unsubscribed.
      • Marketing competitions: in some cases, the winner may be photographed or recorded mainly for the reason of transparency of our marketing competitions. Such processing of personal data is made on the grounds of our legitimate interest, which consists in the enhancement of credibility of the competitions for other competitors and increasing attractiveness of the competitions. You are entitled to raise an objection to such processing on our website.
    • Improvement of services: we are able to offer relevant goods thanks to the history of your orders and conduct on the website (e.g. accessories to the product purchased). Therefore we display such products that are intended just for you and correspond to your needs and interests. In order to optimise web features, we can also use tools testing different variants (A/B testing), such as Google Analytics, Facebook Analytics etc.
    • Customer reviews of goods and services: after you purchase products or services from us, your may be asked to evaluate them. You may also post a review on your own initiative.
    • Assertion of rights and legal claims and inspection by public authorities: we can also process your personal data in order to assert our rights and legal claims (e.g. in the event that we have an overdue invoice in your name). We may also process your data for inspections by public authorities and other serious reasons.

    Legal Grounds for Processing of Personal Data

    Conclusion and Performance of Agreement

    We need most of your personal information in order to enter into a sales or other contract with you for the goods or services you wish to purchase from us. Once a contract has been entered into, we process your personal data in order to deliver the goods you have purchased to you in accordance with the contract or to provide the services you have purchased in accordance with the contract. We therefore process billing and delivery information primarily on this legal basis.

    Legitimate Interest

    We also use your personal data to provide you the relevant content, which may be of interest to you. On the grounds of legitimate interest, we process particular personal data, which is processed automatically, and cookies.

    We may also send you e-mails, so-called push notifications via mobile applications, and text messages, or call you on the same legal grounds. Processing of personal data related to monitoring via camera systems in our stores is based on the above legal grounds as well.

    For the same reason, we also send you, as a customer of our company, e-mail and SMS messages. Your personal data will also be processed on this legal basis during the monitoring by the camera system installed in each of our premises.

    To protect the electronic book (or other electronic content) you have purchased from unlawful distribution or disclosure, your first and last name and address will be included in the electronic book.

    In case we process your personal data on these legal grounds, you are entitled to raise an objection to such processing (see Contact us > Other > Personal data > Raising objection) on our website.

    Transfer of Personal Data to Third Parties

    Your personal data is transferred to third parties in the following cases:

    If you have saved your credit card details in our online store to speed up future purchases, we will only have basic information such as the first and last four numbers of your credit card. If you wish to delete these details as well, you just need to log in to your account and you can simply delete the card details you entered (Account settings > Credit card > delete).

    • Delivery of goods: the carrier chosen by you would not be able to deliver the goods ordered unless we transfer the information on where and to whom the goods should be delivered. This data is transferred to the carrier as entered in the order. Such data includes in particular your first name and surname, delivery address, telephone number where the carrier may contact you, and the amount to be paid on delivery, as the case may be. The carrier is only entitled to process the personal data we transfer for the purposes of delivery; the carrier must delete the personal data promptly afterwards.
    • Delivery of goods stored for us by a contractual partner: if you order goods which are stored by our contractual partner, we have to transfer your personal data to this contractual partner who shall complete the order. Such data include sin particular your first name and surname, delivery address, telephone number where the carrier may contact you, and the amount to be paid on delivery, as the case may be. The contractual partner has to transfer the data to the carrier that shall deliver the goods; otherwise the carrier would not be able to make the delivery. The contractual partner that stores the goods for us and the carrier are only entitled to process the personal data we transfer to them for the purposes of the goods storage/delivery; they must delete the personal data promptly afterwards.
    • Payment Cards: Our company does not possess the details of payment cards used by you. The details of your payment cards are only available to the secure payment gateway and the relevant bank.
    • If you have your payment card stored to speed up further purchases in our online shop, we only have basic information such as the first and last digits of the card. If you wish to delete this data, go to the user profile settings and delete the payment card information (Account Settings > Payment Cards > Remove).
    • Commercial Communication: in case we send you commercial communication (e.g. via e-mail or text message) or if we use telemarketing, we may use a third party to distribute the messages or make phone calls. Such third party is bound by the obligation of confidentiality and is not allowed to use your personal data for any other purpose.

    What Is the Period for Processing Your Personal Data?

    We shall process your personal data for the entire duration of the contractual relationship between you and us.

    In case your personal data processing is based on consent, your personal data shall be, in general, processed for 7 years or until such consent is withdrawn.

    Please note that the personal data necessary for the due rendering of services or for the fulfillment of all our duties, ensuing either from the contract between us or from generally binding legal regulations have to be processed regardless of whether you granted your consent for the period set out in the relevant legal regulations and in compliance therewith (e.g. tax documents must be processed for at least 10 years).

    The data obtained through the user account or in a similar way are processed for the period of using our services and then usually for 5 years after cancellation. Basic identification data and the information why the user account was cancelled or information which is a part of operational advance deposits are usually stored for the relevant period.

    The recordings of phone calls from and to the call center are archived for a short period, not exceeding 1 year, unless it is necessary for us to store them for a longer period due to a legitimate interest (e.g. suspicion of data misuse, fraud etc.).

    The camera records are usually stored for 90 days. If illegal conduct occurs in the monitored area, we can call the police and give the records to the relevant authority (police, court etc.). In such case, the records are not deleted after 90 days; we keep them for the sake of evidence until the issue is finally decided.

    Personal Data Security

    Your personal data is adequately protected. We have put in place appropriate technical and organisational measures to prevent unauthorised access to and misuse of your personal data.

    We at Watch Custom Design are committed to protecting your personal data. That is why we not only regularly monitor your protection, but also continuously improve it. All communications between your device and our web servers are encrypted. A password is required to log in, and all your data is stored only in secure data centres with restricted, carefully controlled and audited access.

    We strive to implement security measures that provide adequate protection in view of the current state of technology. The security measures adopted are regularly updated.

    Password Security

    We do not have your passwords saved to our system or any database. We work with special calculated hash keys. This hash function is currently the most powerful and safest to use.

    Personal Data of Children Younger Than 16 Years of Age

    Our on-line store is not intended for children under 16. A person under 16 is allowed to use our on-line store only upon consent of his or her parent or guardian.

    What Are Your Rights Related to Personal Data Protection?

    In relation to your personal data, you have in particular the right to withdraw your consent to the processing of your personal data at any time, the right to correct or supplement your personal data, the right to request restriction of processing, the right to raise an objection to or a complaint of the processing of your personal data, the right to access your personal data, the right to request the transfer of your personal data, the right to be informed of a breach of security of your personal data and, under certain conditions, the right to the deletion of certain personal data we process about you (“the right to be forgotten”).

    Changes and Amendments

    You control your personal data mainly through your user account. Here you can delete or change the basic information about yourself and change the settings concerning commercial communication, etc.

    You can also contact us through the our contact form.

    Correction

    If you believe that personal data we are processing about you is incorrect, you can also contact us using this contact form. To speed up the correction of your personal data and to make it more convenient for you, we recommend that you correct your personal data in your user profile.

    Access (Portability)

    You can request that we send you your personal data using contact form.

    At the same time you will have access to information about your personal data:

    Purpose of processing your personal data

    Categories of personal data concerned

    Who other than us has access to your personal data

    Who else we may share your personal data with

    The right to rectification or erasure of your personal data, restriction of their processing or to object to this processing

    Information about the source of your personal data, if we have not obtained it from you

      Deletion

      You may also claim the deletion of your personal data (this shall not apply to data in documents that are subject to the obligation of archiving under the law (e.g. invoices or credit notes). In case we need your personal data to determine, execute or defend our legal claims, your request may be rejected (e.g. if we have an overdue invoice in your name or if the complaint procedure is in progress).

      Please note that the essential details of your payment card are not stored by our company; they are stored at the payment gateway. Therefore, we are not able to delete such data; you have to address the payment gateway which mediated the payment (see section Transfer of personal data to third parties > Payment Cards > More information).

      You are entitled to the deletion of data in the following cases:

      1. The personal data is not needed for the purposes for which it was being processed
      2. You have withdrawn your consent under which the data was processed and there is no further legal grounds for being processed
      3. You have objected to the processing of personal data and you believe that after assessing your objection, it will become clear that your interest in the particular situation prevails over ours
      4. The personal data has been processed unlawfully
      5. The deletion obligation is stipulated by a special legal regulation
      6. The personal data concerns a person under 16

      How to exercise your right to deletion? Please contact us using contact form.

      Raising an Objection

      Certain personal data is processed on the grounds of our legitimate interest (see section “Legal grounds for processing of personal data”). In case you have concrete reasons, you are entitled to raise an objection to the processing of this personal data. The objection can be raised through the contact form.

      Restriction of Processing

      In case (a) you deny the accuracy of your personal data, (b) your personal data is processed unlawfully, (c) we do not need your personal data for processing purposes, but it is needed to determine, execute or defend your legal claims, or (d) you raised an objection under the preceding paragraph, you shall be entitled to us restricting the processing of your personal data.

      In such cases, we may process your personal data only upon your consent (except for the storage or backup of the personal data concerned).

      Lodging a Complaint

      If you consider that your personal data is being processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority. We would be pleased if you would contact us first to discuss any errors. In all cases, you can simply contact us using our contact form.